Assign approval do alternate Account SID (Optional): inform an alternate Twilio Account SID in case your main account has any restrictions.I wish to provision this account with a third a party vendor:* selecting NO is mandatory in this field if you want to use the Twilio integration on Jivo.How many messages are you sending per month during the first year?*: select how many messages on average you believe you'll be sending per month on the first year using the integration via Twilio.What is your use case?*: inform if you'll use the integration for Customer Support, Notifications, or 2-step verification (2FA or User Verification).For more information on the business types or if you can't find the correct choice in the list, please check more details here Company Vertical:* inform your business type.Just make sure to insert the correct information here Don't worry, it's normal to not have a verified account at this moment. I've completed the Business Verification:* inform if your business is verified by Facebook or not.įor the remaining fields, check our tips below: Facebook Business Manager ID:* insert your Facebook Business Manager ID which can be found in your Business Manager account at.Your SID will be located in the ACCOUNT SID field To find your SID, access your Twilio account and go to Settings > General. Twilio Account SID:* insert your Twilio Account SID.We recommend inserting an email related to your company Email Address:* insert an existing email address which will also be used by Twilio for contacting you.We recommend inserting a number that is somehow related to your company to prevent possible step backs It does not necessarily have to be a purchased number from Twilio. Phone Number:* insert your contact phone number.Any mistakes may cause your integration process to be delayed: To learn more about WhatsApp Business Profiles and Twilio's Sandbox for WhatsApp, please check this documentation here.įill in the request form to activate your number on TwilioĬlick here and fill in the required data.Ĭheck out our tips below to make sure no mistakes will be made during the process of filling in your data. You'll need a Facebook Business Manager ID to start the request for authorizing Twilio to send messages on your behalf. Twilio themselves will use this information to confirm your agreement with WhatsApp and comply with Twilio's privacy policies, in addition to helping you with onboarding the integration. In order to use Twilio's API for WhatsApp, you must activate Twilio numbers for WhatsApp. Request to activate your Twilio number for WhatsApp Note: no credit card is necessary for the registration:Īfter creating your account, access your Twilio panel and move to the next step. To create your Twilio account, please enter Twilio's website and fill in your data. If you already have a Twilio account, please proceed to the next step. Test the integration and create/use Template and Session MessagesįAQ To connect the WhatsApp Business API, please follow the steps below:.Accept Twilio's request to access your Facebook Business Manager.Because of that, we recommend following each step carefully in order to not make mistakes which could cause WhatsApp to not approve your request and delay even longer your integration process. The average time between the first and last step of this integration is from 15 to 25 days. This integration also allows you to add a WhatsApp communication option in the Jivo mobile widget so that your visitors can choose to start a conversation with you directly from WhatsApp. Besides that, please note that this integration has extra costs and it's paid separately from the chat license, regardless of the amount of paid agents that you have in Jivo.Ĭreate your Twilio account and connect it to Jivo to receive and answer messages sent by your visitors on WhatsApp directly from Jivo. If you don't have a registered company, unfortunately it is not possible to connect your WhatsApp Business in Jivo. Otherwise, WhatsApp will not approve your request and will not allow you to integrate WhatsApp Business with any external platform. To connect and use any WhatsApp Business integration, it's necessary to have your own registered company with valid registration data and documents.
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